Privacy Policy

Overview “Platform” of the Mshwar program company for parcel delivery, which includes both the website and the application. “Partners or partner” are all users of the Mishwar application through the facilities and services provided on the platform (whether a service provider or the owner of a commercial headquarters). The “product” represents the services offered through the Mishwar platform to benefit from them, except that the application may from time to time provide other services, The same privacy policy applies to them. General Introduction The privacy policy governs your use of the Meshwar website or application. Please read all terms of the privacy policy before beginning to use the website or application. If you do not agree to the privacy policy, please do not use the website or application, as using them means your agreement to it. We remind you that we update it from time to time, and accordingly, the platform recommends that you review it on a regular basis, as continued use means your acceptance of the updates. The role of the Mishwar platform is to be the intermediary party, for a third party of “service providers” for the above-mentioned services in partners or its facilities. We also understand on the platform the importance of the confidentiality and security of your information, which you have entrusted to us (customer information), and that it may include your personal information about you or your establishment, such as your name, phone number, email, marketing choices, credit card information (personal information). “And all of this makes it our most important priority in order to use it accurately and responsibly, in marketing aspects and for the purposes of improving the quality of the services provided, and to develop the customer experience and benefit from the platform every time. The platform will not share information with any other party except to the extent necessary to comply with judicial or legal orders. Sharing information with partners once you visit our website or application, or one of our alternative distribution channels, such as our phone application or other advanced channels, or only by providing us with customer information or contacting us, through our service providers via phone or email, Or through any other communication method “Distribution Channels”, you express your acceptance and consent to the collection, storage, and operation of your customer information, as listed in the Privacy Policy. Sharing information with service providers When fulfilling your purchase request from any service provider on the platform, we will provide the service provider with basic information such as phone number and address.

“Platform” of Mishwar Food Trading Company – a simplified contribution that includes both the website and the application.

“Partners or Partner”

They are all users of the G Mishwar application through the facilities and services provided on the platform (whether a service provider or the owner of a commercial headquarters).

“the product”

They represent the services offered through the Mishwar platform for use, except that the application may from time to time provide other services, to which the same privacy policy applies.

General introduction

The privacy policy governs your use of the Meshwar website or application. Please read all terms of the privacy policy before beginning to use the website or application. If you do not agree to the privacy policy, please do not use the website or application, as using them means you agree to it. We also remind you that we We update it from time to time, and accordingly, the platform recommends that you review it regularly, as continued use means your acceptance of the updates. The role of the Mishwar platform is to be the intermediary party, for a third party of “service providers” for the above-mentioned services in partners or its facilities. We also understand on the platform the importance of the confidentiality and security of your information, which you have entrusted to us (customer information), and that it may include your personal information about you or your establishment, such as your name, phone number, email, marketing choices, credit card information (personal information). “And all of this makes it our most important priority in order to use it accurately and responsibly, in marketing aspects and for the purposes of improving the quality of the services provided, and to develop the customer experience and benefit from the platform every time. The platform will not share information with any other party except to the extent necessary to comply with judicial or legal orders.

Share information with partners

Once you visit our website or application, or one of our alternative distribution channels, such as our phone application or other advanced channels, or only by providing us with customer information or contacting us, through our service providers by phone, email, or through any Another method of communication: “Distribution Channels” You express your acceptance and consent to the collection, storage, and operation of your customer information, as listed in the Privacy Policy.

Sharing information with service providers

When your request to purchase from any service provider on the platform is fulfilled, we will provide the service provider with basic information such as phone number and delivery address so that the service can be provided to you as quickly as possible. This is considered your approval, dear customer.

Organization and control of customer information

The customer information collected by us, Mishwar Food Trading Company – JSC, is managed simply under the name of the “Mishwar” platform, and the customer information collected by the platform is stored in a central cloud database, hosted by parties contracted by Mishwar Parcel Transport Program JSC.

Mechanism for obtaining personal information

Our platform collects customer information that you obtain from the customer himself, and uses it in order to provide an effective, personal, and secure service that ultimately allows you to have a great experience. We can sometimes ask you to provide us with your personal information, for example, in order for you to be able to create A special account with us, or for some paid services “This will be clarified when needed.” You can visit many pages on our website, or on the application, without the need to provide any personal information, and the Mishwar platform will collect your personal information:

• When creating a new account.
• When purchasing products or services.
• When participating in competitions, questionnaires and polls.
• When you contact us.
• When requesting membership information for any of our partners.
• Through data that measured the rate of your visits to our website, or our application, as a study of the most viewed and read pages through the use of cookies.
• When you provide special content for your journey, for example, customer testimonials and reviews.
• Through third party sources, such as credit card checking institutions.

Examples of the personal information we collect in each case are:

Registration information: When you register on our website or application, you provide us with your phone number, your password, and an email address.

• Customer/buyer information: When you place your order through the platform or through one of the other distribution channels, you provide us or the supporter contracting with us in your name with your credit card details including the card number, card type, cardholder’s name and expiration date, billing address and delivery details. Please note that While the Mishwar platform collects credit card information, this information will not be in its possession, but will be stored – to facilitate your future use – with the company providing electronic payment services, which has contracted with the Mishwar program company, and the information derived from competitions, questionnaires and surveys, when you register. On our website or application, you provide us with your phone number, address, and email address.
• Contact When you contact us, and communicate with us via your email, you provide us with your personal information, including, for example, your name, email address, etc.
• Setting hidden data In addition to our obtaining information from you, certain information is automatically obtained for the customer, once he visits the Mishwar website or application or by using the application through the use of tracking technologies used by us from time to time, cookies, flash cookies, and JavaScript. Your geographical location information. This information that is collected and obtained includes technical information from your computer every time you visit our website or application. This information includes, for example: your Internet Protocol, your operating system, Platform, browser type and version, website reference, products that were browsed, viewed, and searched for within your activities on the website. The information obtained by cookies and other tracking methods is designed by us and does not include any of your personal information, and its mission is only to It is identified as a specific number based on your computer’s hard drive.
• Cookies: Every website or application that our company’s platform owns or operates uses cookies (small text files containing a specific identification number), and is divided into types, which are:
• Temporary cookies are used to maintain what is called the registration period. Temporary cookies are necessary in order to operate the site or application, but they are not used in any way to identify you and your personality.
• Persistent cookies When you visit our website or application, we will assign persistent cookies to your computer’s hard drive. You can view these files by looking at the cookie directory in your browser. As the title suggests, Persistent cookies last for a long time, and every time you visit our website or application, you send a copy of them, which gives us the opportunity to determine your health identity, from one visit to another, for example: if you are looking at your last visit to our website. We may provide you with a special, wonderful offer on your subsequent visit. Cookies will make it easier for us to recognize you, which helps us offer you this opportunity. The goal of all of this is to enhance your experience when browsing. The website or application, in order to ensure that you do not miss any of the great offers, and that cookies do not contain any personal information such as your name, address, email address, or phone number, they simply identify your identification number, which In turn, it identifies your computer.
• Third-party tracking devices: We will place advertisements related to third parties on our website or application, and this advertisement will be presented either directly by a third-party advertiser, or by someone on his behalf from the advertising and advertising companies. These advertisers or advertising networks may set profiles. link, and move marks in your disk, in order to evaluate the effectiveness and impact of their advertising, and may combine information about your visit to our website or application, or other websites or applications retrieved by these cookies with other information, which may have been provided The advertiser related to us or the advertising network. This privacy policy does not include the use of cookies, or any third-party software, but this will be covered by the third party’s privacy policy and practices, but we advise you to take a look at them, which are often found on the company’s website or application, even though you cannot Although you may block or cancel “logging” cookies as required by our Site or Application, in order for them to function properly, you may configure or configure your browser, allowing you to reject “persistent” and “third-party” cookies. How this works depends on the Internet browser you use (for example: Internet Explorer 5, Netscape 4, Opera, etc.) and by referring to the browser manufacturer’s website in the website or application, where you can find all the information you need.
• Information from other sources We may receive information about you from other sources, for example: from credit card institutions in order to protect against fraud or infringement, or address information from a third party, for certain amendments to your record.

How to use customer information

The Mishwar platform will use your customer information for several purposes, including:

• Register your account on the platform
• Completion of orders.
• Respond to your inquiries.
• Develop and improve your experience on the site, and provide you with information about products, services, special offers, and promotional campaigns.
• Internal operations, analysis and auditing.
• Follow up on your purchases, packages, and interests.

Register

We will use the information you provided to us, when you registered as a user on the site or application, in order to create and maintain your account, and we will send an activation email informing you that your account has been created.

Fulfilling requests

When you create a purchase request or subscription to any of the platform’s packages for services through the website or application, or through other distribution channels, we will use your payment information, in order to process the transactions expected to be completed, fulfill your request and provide the service that you intended. You expect it.

Responding to communications

We may use your information as a customer in order to respond to your specific inquiries, for example: there is a request or problems logging in, browsing the site or application, or entering the application, and in order to receive a response to your inquiry, you will contact us via e-mail, phone, or any Another method of communication, by one of our customer service members, we may use your contact details to send you follow-up information about your purchases, and we may contact you by email, phone or other communication method in order to respond to your suggestions that we may receive from (whether Regarding our website or application, or products and services) and in order to evaluate and announce the results of surveys, competitions or any content that you participated in, and in order to ensure quality, we record voice calls that take place with our customers. Some information includes customer messages sent by the Mishwar platform and used by us. To get recommendations.

Improve your experience

We use the information obtained through your persistent cookies (see definition of cookies above) together with other customer information you have previously provided to us, to enable us to make a more effective website or application, by Evaluating the content and flow of consequences on the site. We also use this information in order to provide you with a more personalized experience on the site or application, which helps you in browsing the site effectively and easily, in displaying specific products and services that we believe may be of interest to you, and when you register and create an account, or specify When ordering through our website, application, or any other distribution channel, we may use your customer information to contact you regarding details of special offers, promotional campaigns, and other information, and we will send you a bulletin in which we include what we think will be of interest to you. You can change your preferences and unsubscribe from these messages at any time when you browse your account on the site or through the application, by clicking on the unsubscribe link at the bottom of the messages sent by us.

Share your information

Mishwar platform will share your customer information only with third party partners and supporters, carefully selected and as necessary for business management, marketing, operational and analytical purposes.

Third Party Service Supporters

Our platform carefully selects third-party partners, including service providers, joint venture partners, and external task support providers, to perform various functions on our behalf, and to the extent required to perform on our behalf, these companies may handle your customer information, This includes processing and delivering purchases, providing ancillary information, delivering products and services, processing credit card payments, providing search results, and communicating with you, including providing you with customer service by phone, email, postal mail, or any method in order to deliver promotional activities. We may participate Your customer information with third parties, for the purpose of data analysis and quality assurance (including fraud prevention) There are different pages on our website

Or through the application or within links included in the application (including advertisements) that reach third-party sites and applications, and you must log out of our site via the link, and any data that you provide will be collected by the administrator of the third-party site or application or whoever is on its behalf, and accordingly You will be subject to the third party’s privacy policies and practices, and not to this Privacy Policy of ours, and we will not bear any responsibility for any use of your customer information. We advise you to check and confirm the terms related to third party sites and applications, related to the use and disclosure of your customer information, and in the event that a third party has Third, the right to access your personal information to provide administrative tasks on our behalf. Their use of this information will be limited to providing these tasks and no more. Any personal information processed by our group of companies will be in line with this privacy policy, or similar strict terms, and As permitted under applicable data protection laws, and in order to ensure that they use such information in accordance with this Privacy Policy and applicable data protection laws. Third party vendors, including Google, displaying Mishwar ads on their websites, use cookies in order to serve ads based on a user’s prior visits to our site or app. Users may opt out of Google’s use of cookies by visiting Google’s opt-out page.

Business restructuring

Like any other organization, Mishwar platform restructures its business operations from time to time, selling one or more of its businesses (or part of these businesses). In such transactions, your customer information may be transferred as part of the transaction, and in this case we will notify you of this matter. .

Compliance with laws and regulations

We may disclose your personal information to third parties, such as official bodies and technical advisors, and to the extent we believe it is necessary for us to:

a) To comply with relevant laws, matters and regulations.

b) In order to enforce customer terms, terms of use or any other contractual agreements.

c) To protect the property and other rights of the Mishwar platform, its partners, customers and others (for example in everything related to protection against fraudulent activities).

d) In compliance with judicial or governmental orders.

e) Please note that we may retain User Information during and after the end of your use of the Platform to comply with the law or meet the needs of detecting technical errors, preventing fraud, or taking required action.

A mechanism to keep your customer information safe

We work and record information in accordance with applicable legislation. We also use technological and security measures (electronic, physical and procedural) in order to ensure the integrity and confidentiality of customer information by collecting, storing and not disclosing it. These measures include maintaining a specific encryption system, intrusion detection, and providing special software. By fighting viruses and anything that might harm customer information.

The client’s control mechanism over his private information

Mishwar understands that it is important for you to have the ability to control your customer information, and you can view and change account settings and information, including email address, by visiting the “My Details” box in “My Account” on the site or application, especially if you want To receive special offers and promotional campaigns from the platform, where you can return your preferences

By withdrawing from the “My Account” box, or by using the “Unsubscribe” link at the bottom of the email you received from the Mishwar platform.

Changes to the Privacy Policy

Mishwar may amend the Privacy Policy from time to time, and will notify you in the event of any material changes, by displaying the amended Privacy Policy on our website or through the application.

Login to the site

You will be able to access most of the content of the website or app, without having to register or obtain details from us. However, there are specific areas of this website or application, which will only be accessible by registration.

Using the platform

You may use our website or application for your own purposes, and to print and download content from this website or application, provided that you do not modify the content without our consent, and you must not republish material on this website or application without permission from the platform or its owner. The copyright and intellectual property rights of this website and application which we own or belong to any of our licensors are prohibited from being used or published without our prior written consent, and no part of the website or application may be reproduced, without any prior permission from the platform or its owner and The customer is allowed to create only one account on the Mishwar platform, and reserves the right to close all accounts for any user suspected of creating multiple accounts.

Site readiness

You will be able to access the vast majority of the site or application, without the need for registration or details from us. However, there are specific areas of this site or application that will not be accessible without registration.

Use of the platform

You are allowed to use our site or application for your own purposes, such as food, electronic stores, and perfumes, and to print and download materials from this site or application, provided that you do not modify the content without our approval, and you must not republish the materials on this site or application, without obtaining permission. Allowed by the Platform or its owner, the copyright and intellectual property rights of this website and application belong to us or any of our licensors, and their use or publication without any prior written consent from us is prohibited, and no part of the website or application may be reproduced, from Without any prior permission from the platform or its owner.

Readiness of the website or application

We will take all necessary steps to ensure that the Site or Application is available 24 hours a day, 365 days a year. However, the Site or Application may occasionally experience some downtime, due to service or other technical problems, so we declare no Our responsibility if the site or application is not available at any time, and the site or application may be temporarily unavailable due to certain problems, such as system malfunction, maintenance or repair for reasons beyond our control. Where possible, we will try to provide prior warning for maintenance matters, but we will not be We are bound by it.

Visitor behavior

We will take all necessary steps to verify that the information on this website or application is correct, however we do not guarantee the accuracy, validity or completeness of the materials on this website or application, and we may make changes to the materials on this website or application at any time. Without prior warning, the materials on this site may be outdated or, in rare cases, incorrect. We are not committed to verifying the authenticity of these materials or the recentness of their publication. These materials are provided on this site or application without any conditions or guarantees of any kind. We will provide access to and use of the Site or Application to the fullest extent of the law, and on the basis of excluding all representations, warranties and conditions that may be affected in connection with this Site or Application.

Evacuation responsibilaty

When you enter any of the headquarters of our partners within the Mishwar platform, or the headquarters of its affiliates, agents, or consultants, they do not have any responsibility for what is in the contract, any negligence, in other words, for your movements or opinions, or any responsibility for any behavior in any of the headquarters. Partners’ headquarters, this means that Golden Diet Stars does not bear any responsibility for your health and safety at any time, and neither we nor any of our parties (whether or not involved in the production, maintenance and delivery of the website or application) must bear any responsibility for any kind of loss or damage, which may result to you or a third party as a result of your or their use of our website or application, and this exclusion includes the service and the costs of repairing damages, without any limitation, direct or indirect loss, or any damages in contract or communication in the website or application . Nothing in these terms excludes or limits liability for:

a) Death or personal injury resulting from negligence.

b) Cheating.

c) Distortion as a fundamental issue.

d) Any liability that cannot be excluded or limited under the law of your country.

Terms of use of the electronic wallet

You can add a balance to the electronic wallet using any of the legal and available services. The balance is used to purchase a limited set of services through the website or application. The balance in your account can be used to purchase goods through the application. The balance in your account cannot be used to purchase goods. Any goods or services directly through the service providers mentioned in the application. The minimum amount to increase the amount in your wallet is 10 riyals. The balance in your wallet cannot exceed more than 1,000 SAR. If 12 months pass without any requests, we will assume that your account is no longer active and will terminate your balance.

Terms of use of different types of licenses and services

You must be over 18 years of age in order to have the ability to use our services. However, some of our partners do not mind that parents and legal guardians have the right to reserve and purchase products or services for children under the age of 18 and under their supervision. This is the most valid possibility for facilities. The application and its products.

Cancellation and refund policy

The return of purchases shall be made upon requesting to cancel the transaction within (10) days from the date of acceptance of the return request, after deducting cancellation and transfer fees amounting to (10%) of the total value of the returned invoice, and by filling out the return form, which includes the following:

1- Attach the purchase invoice number and date.

2- Explain the reason for the return.

3- The IBAN account number and the name of the bank to deposit the refunded amount.

4- The name of the account holder (beneficiary).

Returns not included

1- When using products or discount codes.

2- After 24 hours have passed from the time of ordering and electronic payment.

Contact Mishwar

You can contact the Mishwar team via email, or through the “Contact Us” service within the application, and we will make every effort to respond to your inquiries within 48 hours of receiving the email or communication message from you, and we appreciate any comments and suggestions, so you can write Us at the following address: info@mshwar.sa

Or the unified number 920002101

Validity of the policy and privacy

This policy and the legal privacy are subject to the laws applied in the Kingdom of Saudi Arabia and the Gulf countries.